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Technical Report: Understanding the Benefits and Costs of Communities of Practice Understanding the Benefits and Costs of Communities of Practice Technical Report #: 02-01 Author(s): David R. Millen, Michael A. Fontaine, Michael J. Muller Category(s): collaboration, communities of practice, communities Full Citation: The press version of this white paper was originally published in the April 2002 issue of Communicaions of the ACM, Vol. 45, NO. 4. Abstract A Collaborative User Experience Technical Report: more about CUE... Promoting healthy collaboration in communities of practice takes management support at all levels. And management, of course, wants and needs to comprehend what the organization gets for that investment. Full Report For more information, or to order a Technical Report, contact us.