Strong interaction networks improve service delivery

The way we interact with each other through e-mail or on the phone has a lot to say about how raw materials and finished products ultimately get transferred from one country to another.

Vinayaka Pandit is part of a team at the IBM India Research Laboratory in Delhi that is discovering patterns in people to people interactions that will help companies ultimately expand operations and increase revenue. Listen to or read Vinayaka’s overview of the project, which is being run in conjunction with the Indian School of Business.

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Download the mp3 file (7 minutes, 12 seconds)	Download the transcript (Word Document)

Series producer: Barbara Finkelstein
Music: Temple of the Manes by Kevin MacLeod

Last updated on October 6, 2008