Books

Bryson, J.R., Daniels, P.W., & Warf B. (2004). Service worlds: People, organisations, technologies. London, England: Routledge.

Daniels, P.W. (1993). Service industries in the world economy. Cambridge, MA: Blackwell.

Edvardsson, B., Gustafsson, A., Johnson, M.D., & Sanden, B. (2000). New service development and innovation in the new economy. Lund, Sweden: Studentlitteratur.

Milakovich, M.E. (2006). Improving service quality in the global economy: Achieving high performance in public and private sectors (2nd ed.). Boca Raton, FL: Auerbach.

Normann, R. (2001). Reframing business: When the map changes the landscape. West Sussex, England: Wiley.

Pine, II, B.J., & Gilmore, J.H. (1999). The experience economy: Work is theatre and every business a stage. Boston, MA: Harvard Business School Press.

 

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