About me
Research Staff Member
Research lab: Watson Research Center (Hawthorne)
Dr. Rong Chang is Manager of Service Management Environments and Chair of Services Computing PIC (Professional Interest Community) at the IBM T.J. Watson Research Center. He received his Ph.D. degree in computer science and engineering from the University of Michigan at Ann Arbor in 1990. Before joining IBM in 1993, he was with Bell Communications Research (Bellcore) creating advanced personal ubiquitous application services for ATM-based broadband networks. He received his ITIL (IT Infrastructure Library) Foundation Certificate in IT Services Management (ITSM) in 2005. He completed a nomination-based Micro MBA Program in 2006. He has received one IEEE Best Paper Award and many IBM awards, including two corporate-level Outstanding Technical Achievement Awards. He is a leading contributor to IBM’s (1) first "Infrastructure Healthcheck Workshop for SOA" service product offering (2) first "business-of-IT dashboard" service product offering, (3) first globally deployed SLA management solution in IBM Global Service Delivery Centers, (4) first XSLT editor, (5) first real-time credit card processing and software download service at ibm.com, (6) first common registration infrastructure for IBM’s Internet Web sites, (7) first hyperlink-aware Web indexing & search engine, and (8) first Internet-based broadband collaborative application services platform. He is a strong contributor to IBM's Digital Library Launch in China in 1996.
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Last updated 4 Jan 2008