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Workshop on Global Business Services Delivery Platforms
IEEE CEC07 (Tokyo, Japan, July 23, 2007)
http://ieejc.ise.eng.osaka-u.ac.jp/CEC2007/
Motivation:
Businesses are outsourcing, offshoring and streamlining ever new parts of their business service operations. External providers and internal service organizations are able to provide these services at lower cost and higher quality by profiting from economies of scale and skill. Initially only relatively 'simple' business services were outsourced, such as call centers and help desks. These services have well defined service interaction points and well understood metrics for managing and measuring these services. For these services scale and skill benefits are easier to realize. Increasingly however, more 'complex' services are outsourced. These require processes that often involve collaboration of multiple people across different organizations, including the client. Examples of such 'complex' services are IT services, accounting services (e.g.,invoicing), legal services (e.g., contract drafting), medical service (e.g., x-ray analysis) and application development services.
Managing the delivery of these complex business services creates new challenges for service providers. As with simple services, the globalization of the service performance is often a basic ingredient for making the business case. However, enabling the necessary economies of scale and skill is more difficult for complex services. One crucial component in enabling the global delivery of complex business services is the availability of service delivery platforms that support the management, measurement, coordination, performance, and optimization of these services. Often, such platforms support process-driven collaboration within the service provider organization, as well as between service providers, service sponsors, and service participants.
Call:
Business Service Provider Platforms are a nascent area, emerging beyond traditional areas of communication networks and IT systems. This workshop will bring together researchers, practitioners, and academics involved in the design, development, and analysis of IT platforms supporting global business services delivery. Topics of specific interest include (but are not limited to):
* Process-Driven Collaboration Support for Global Business Service Delivery
* Knowledge Management & Learning support for Global Business Service Delivery
* Optimization & Decision Support
* Business Performance Management in Global Business Service Delivery
* Quality management and incentive design for Global Business Service Delivery
* Model-Driven Development for Global Business Service Delivery
* IT Architecture and work organization enabling IT and service flexibility for Global Business Service Delivery
* Multi-customer and multi-tenancy enablement of Service Delivery Platforms
* Very large scale and federated process management systems
* Service Variant Management
Workshop Invitation, selection and publication
Submissions in two categories are elicited (1) position papers (2) full papers. Both types of submissions will be reviewed by at least two reviewers. Accepted participants must demonstrate the relevance of their prior work to the workshop topic. Accepted full papers must demonstrate technical quality, relevance to the workshop topic, and proper quality of writing. Preference will be given to papers reporting empirical findings. Workshop proceedings will be made available for the workshop in electronic form via CD and the workshop web-page Full papers will be published in the IEEE CEC proceedings.
Important Dates & Deadlines
- submission deadline March 20,
- acceptance notification: March 31
- camera ready: April 30
- program: April 30.
Submission guidelines
Full paper submissions should follow the Please follow the IEEE Computer Society Press Proceedings Author Guidelines (http://www.computer.org/portal/site/cscps/menuitem.02df7cde46985ea21618fc2e6bcd45f3/index.jsp?&pName=cscps_level1&path=cscps/cps&file=cps_forms.xml&xsl=generic.xsl&) to prepare your papers with 8.5'' x 11'', two-column format. Submissions should be submitted electronically as PDF documents before the submission deadline of March 10 to the workshop chair mgstolze@us.ibm.com.
Organizers
Markus Stolze (Contact Organizer)
mgstolze@us.ibm.com
IBM Watson Research Lab
1101 Kitchawan Rd, Route 134 / po box 218, Yorktown Heights, NY 10598 : markus
Paul Grefen, Technical University Eindhoven
Heiko Ludwig, IBM Research,
Advisory Committee
Graeme Dixon, IBM Global Service
Pankaj Dhoolia, IBM India Research
Ying Huang, IBM China Research
Program Committee
Alexander Schatten, Vienna University of Technology, Austria
Bill Rouse, Tennenbaum Institute, Georgia Institute of Technology, Atlanta, USA
Christoph Bussler, Cisco, USA
Claudio Bartolini, HP, USA
Huang Lihua, Fudan University, CN
Jerry L. Fjermestad, New Jersey Institute of Technology, USA
Kumiyo Nakakoji, University of Tokyo, Japan
Kuo-Ming Chao, Coventry University, UK
Mareike Schoop, Univ, Hohenheim, Germany
Munindar P. Singh, NCSU, USA
Nicholas C. Romano, Jr, Oklahoma State University, USA
Paul Grefen, Univ. Twente, NL
Pankaj Jalote, Indian Institute of Technology, India
Petra Schubert, Univ. Koblenz-Landau, Germany
Rainer Alt, Univ. Leipzig, Germany
Santosh Shrivastava, Univ. of Newcastle, UK
Stefanie Lindstaedt, Know-Center, Austria
Wei-Tek Tsai, CN
Yinong Chen, Arizona State University, USA
Yinsheng Li, Fudan University, CN
Yunwen Ye, Univ of Colorado, USA
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