D. Connors and A. Mojsilovic, Workforce Analytics for the Enterprise: An IBM Approach, Book chapter in "Service Science Handbook", J. Sporer and P. Maglio Editors (To appear).
V. Chenthamarakshan, K. Dey, J. Hu, A. Mojsilovic, W. Riddle, and V. Sindhwani, “Leveraging Social Networks for Corporate Staffing and Expert Recommendation”, IBM Systems Journal, Special Issue on Technology for Global Delivery of Services, August 2009. (To appear)
J. Hu, Y. Lu, A. Mojsilovic, M. Singh, and M. Squillante, "Next generation workforce management analytics for the globally integrated enterprise", INFORMS Annual Meeting 2008, Washington, DC, October 2008.
M. Sharma, Y. Lu, and M. Squillante, “Stochastic Analysis and Optimization of Workforce Evolution”, INFORMS Annual Meeting 2008, Washington, DC, October 2008.
K. Singley, J. Lai, L. Kuang, and J. Tang, “Bluereach: Harnessing synchronous chat to support expertise sharing in a large organization”, CHI 2008 Conference, Florence, Italy, April 2008.
J. Hu, M. Singh and A. Mojsilovic, "Using data mining for accurate resource and skill demand forecasting in services engagements", KDD 08 Workshop on Data Mining for Business Applications, Las Vegas, August 2008.
J. Hu, M. Singh and A. Mojsilovic, "Categorization using Semi-Supervised Clustering", ICPR 2008, Tampa, Florida, December 2008.
H. Kishima, J. Hu, B.K. Ray and M. Singh, "K-means clustering of proportional data using L1 distance", ICPR 2008, Tampa, Florida, December 2008.
J. Hu, Y. Lu, A. Mojsilovic, A. Radovanovic, and M. Squillante, "“Information Boosting” Methodologies for Multiple Data Sources in Workforce Management", Manufacturing & Service Operations Management, MSOM 2008, Adelphi, Maryland, June 2008.
K. Jung, Y. Lu, D. Shah, M. Sharma, and M.S. Squillante. "Revisiting stochastic loss networks: Structures and algorithms", ACM SIGMETRICS 2008, Annapolis, Maryland, June 2008..
J. Hu, T. Li, Y. Lu, A. Mojsilovic, M. A. Radovanovic, M. Squillante, and S. Takriti , "OnTheMark: An Integrated Workforce Management Solution", INFORMS Annual Meeting 2007, Seattle, Washington, November 2007 .
J. Hu, B.K. Ray and M. Singh, “Statistical Methods for Automated Generation of Services Engagement Staffing Plans”, IBM Journal of Research and Development Special Issue on Business Optimization, 2007.
R. Datta, J. Hu, and B. Ray, “Sequence Mining for Business Analytics: Building Project Taxonomies for Resource Demand Forecasting”, Proc. Workshop on Data Mining for Business, PAKDD 07, Nanjing, China, May 2007.
Yingdong Lu, Ana Radovanovic, and Mark S. Squillante, "Optimal Capacity Planning in Stochastic Loss Networks", ACM SIGMETRICS 07 Performance Evaluation Review, San Diego, California, June 2007.
S. Bhadra, Y. Lu, and M. Squillante,"Optimal capacity planning in stochastic loss networks with time-varying workloads", ACM SIGMETRICS 07, San Diego, California, June 2007.
Y. Naveh, Y. Richter, Y. Altshuler, D. L. Gresh, and D. P. Connors, "Workforce optimization: Identification and assignment of professional workers using constraint programming", IBM Journal of Research and Development, vol. 51, May/July 2007
Yossi Richter, Yehuda Naveh, Donna L. Gresh, and Daniel P. Connors, "Optimatch: Applying Constraint Programming to Workforce Management of Highly-skilled Employees", 2007 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics, SOLI 2007, Philadelphia, Pennsylvania, August 2007.
D. Gresh, D. Connors, JP Fasano, and R. Wittrock,"Applying Supply Chain Optimization Techniques to Workforce Planning Problems," IBM Journal of Research and Development, special issue on Business Optimization, Volume 51, Number 3/4, May/July 2007.
S. Wasserkrug, S. Taub, S. Zeltyn, D. Gilat, V. Lipets, Z. Feldman, and A. Mandelbaum. “Shift Scheduling for Third Level IT Support: Challenges, Models and Case Study”, 2007 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics, SOLI 2007, Philadelphia, Pennsylvania, August 2007.
Yingdong Lu, Ana Radovanovic, and Mark Squillante, "Workforce Management in Service via Stochastic Network Models", 2006 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics, SOLI 2006, Shanghai, China, June 2006.
D. Gilat, A. Landau, A. Ribak, Y. Shiloach, and S. Wasserkrug, “SWOPS (Shift Work Optimized Planning and Scheduling)”, Proceedings of the 6th International Conference on the Practice and Theory of Automated Timetabling, PATAT 2006, Brno, Czech Republic, August 2006.