The Service Delivery Technologies Group is a group of researchers in the Service Delivery Department of the IBM T.J. Watson Research Center in Hawthorne, NY, USA, with primary responsibility for conducting fundamental research in the areas of distributed system architectures, application and service management for Internet based service delivery.
As the Internet revolutionizes the computing and communications systems and paradigms in many areas, these systems rely on advanced automated algorithms and service management technologies to meet the quality of service required by today's on demand services.
The Service Delivery Technologies Group is responsible for:
- the complexity evaluation and benchmarking of operational processes,
- developing tools for analyzing why today's IT systems are so hard to set up, administer, maintain and upgrade,
- identifying and fixing complexity bottlenecks and hotspots in distributed systems,
- designing instrumentation, data collection and communication mechanisms,
- creating novel approaches for configuration management and service provisioning in data center and on demand environments.
The group contributes to IBM Global Services assets and Tivoli products and is at the forefront of research activities in its area of expertise.
Members of the group serve on the technical program committees of prestigious international symposia, conferences and workshops covering various aspects of network and systems management, such as the International IFIP/IEEE Symposium on Integrated Network Management (IM), the IEEE/IFIP Network Operations and Management Symposium (NOMS), and the IFIP/IEEE International Workshop on Distributed Systems: Operations and Management (DSOM).
Last updated 6 Jan 2006