Current mobile email clients are essentially smaller versions of desktop clients designed with the assumption that mobile and desktop users engage in similar activities. Research on smartphone use, however, suggests that mobile and desktop activities differ, with mobile users focusing on triaging messages and deferring the handling of messages until they reach a desktop or laptop computer. The increased use of mobile email and the difference in practices presents an opportunity to reconsider the design of mobile (and multi-device) email user experiences. We contribute new guidelines for the design of mobile email clients that emphasize fast triage and the ability to capture intended actions. We also contribute the design, implementation, and evaluation of a new user experience meeting those guidelines that consists of a mobile email client, desktop email client extension, and web service.
By: Jeffrey S. Pierce; Jonathan Bunde-Pedersen; Daniel A. Ford
Published in: RJ10458 in 2010
LIMITED DISTRIBUTION NOTICE:
This Research Report is available. This report has been submitted for publication outside of IBM and will probably be copyrighted if accepted for publication. It has been issued as a Research Report for early dissemination of its contents. In view of the transfer of copyright to the outside publisher, its distribution outside of IBM prior to publication should be limited to peer communications and specific requests. After outside publication, requests should be filled only by reprints or legally obtained copies of the article (e.g., payment of royalties). I have read and understand this notice and am a member of the scientific community outside or inside of IBM seeking a single copy only.
Questions about this service can be mailed to email@example.com .