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FOCUS on...
Telecommunications
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A major U.S. financial services provider
Financial institution seeks IBM's help in examining the impact of customer loyalty on its overall performance.
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Olaf Zimmermann
As more companies move toward Web-based services as a way to improve customer service and business operations, research staff member and executive IT architect Olaf Zimmermann is lending his expertise to architectural decision modeling and SOA and Web services design.
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Tough business problems solved
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COBRA: Corporate Brand and Reputation Analysis
Companies intent on protecting their reputation turn to IBM for an automated approach to monitoring the electronic grapevine
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Innovation management services
Innovation management services help businesses introduce new strategies for targeted growth.
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