Financial Services Industry

A large Asian financial institiution
An Asian financial services powerhouse looks to IBM for an information management solution designed to help enhance customer care and track business trends and opportunities.

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A large international financial services institution
A large financial services institution seeks a technological solution to keeping its customers informed.

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A large national brokerage firm
A brokerage firm was interested in improving customer service and needed to find a way to increase the performance of a computationally intensive application. IBM worked with the client’s technology group to reduce the processing time of the financial advisor application, using a prototype Grid computing solution that allowed advisors to explore investment scenarios with their customers much faster than before.

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A major financial services company
A financial services company wanted to improve customer service by allowing customers to quickly access account information without using lengthy menus or call center support. IBM used its Natural Language Understanding solution to increase self-service for the 401(k) application while making it more efficient and easier to use for the client's customers.

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A major global investment banking and securities firm
A major international financial services institution uses the information gleaned from IBM's social network analysis solution to streamline its IT support and infrastructure operations.

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A major global investment banking and securities firm
A major international financial services institution works with IBM Global Business Services to leverage the information gleaned from IBM's social network analysis solution to devise a knowledge management "road map" for its Legal and Compliance group.

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A major U.S. financial services provider
Financial institution seeks IBM's help in examining the impact of customer loyalty on its overall performance.

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Exploiting technology
IBM has a history of helping clients to exploit technology for business benefit. It was among the first companies to recognize the profound business implications of the Internet and related technologies - a recognition embodied in the term e-business - and in the seven years since, IBM has been hard at work on its own transformation as well as that of multitudes of clients.

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Model Driven Business Transformation
A national retail chain improves consistency and reliability in its inventory flow forecasts through formal operation modeling developed using the IBM Model Driven Business Transformation micropractice.

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SPARCLE
IBM's SPARCLE policy management tool is helping organizations create, implement and monitor policies that protect personal identifiable information.

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Cancelable Biometrics
The use of biometrics, which uses physiological or behavioral characteristics to verify identities for security and privacy purposes, is growing. But determined identity thieves have already learned how to copy credentials from large databases. IBM Researchers are developing methods to help companies stay one step ahead, with a novel technique that distorts biometric data.

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Innovation management services
Innovation management services help businesses introduce new strategies for targeted growth.

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Risk and Compliance
IBM Research uses a systematic approach to assess, measure and manage operational risk in various dimensions: people, process and technology.

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Social network analytics and business optimization (SNO)
In a corporate environment where informal social networks often dictate how work is accomplished, IBM's social network optimization tool can assist businesses in optimizing knowledge sharing among employees.

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Text and data analytics—sharpening the focus on intangible assets
Text and data analytics help enable fast, automated extraction of data about intangible assets, allowing financial analysts to deliver greater value to organizations and individual investors.

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Transactional multi-site Grids
Grid computing is already successfully being used for scientific applications that require large amounts of processing power as well as computationally intensive financial applications, such as portfolio optimization and risk analysis. Applying that processing power to everyday transactions and core business processes is the next step. Learn how IBM Research is working on many of the key technologies needed to make transactional, multi-site Grids a reality.

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Business optimization
IBM is helping companies stay one step ahead of the competition by using advanced analytics to derive valuable business intelligence from complex data.

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Changrui Ren
Changrui Ren is working to develop process-centric supply chain transformation tools.

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Contact Center of the Future
Smart companies are investing in their contact center operations to strengthen customer relationships, while at the same time using automation technologies to streamline operations.

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Dagan Gilat
In today's hotly competitive global market, Haifa Research Lab senior manager Dagan Gilat is working on cutting edge technologies to help transform business processes and create new business strategy models.

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Guy Sharon
In the fiercely competitive financial services industry, IBM Haifa Research Lab staff member Guy Sharon uses his expertise in the field of active and event-driven technology to devise a customer alert system based on complex event processing technology.

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Impact of Future Technology
IBM's IoFT solution helps businesses better prepare for disruptive change, and more clearly understand how political and economic events and scientific breakthroughs can affect their organizations.

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Information on demand
IBM's Information on Demand solutions help businesses leverage their information assets to better compete in a global market environment.

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Innovation in identity verification
IBM's groundbreaking work in biometrics, cryptography, workflow management and smart cards has produced a Secure ID solution for governments and businesses around the world.

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Michael Osborne
Operating in an environment that increasingly relies on technology to ensure secure identity verification and authentication, research staff member Michael Osborne is helping develop Secure ID solutions that address governments' and businesses' safety concerns while protecting personal privacy.

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Olaf Zimmermann
As more companies move toward Web-based services as a way to improve customer service and business operations, research staff member and executive IT architect Olaf Zimmermann is lending his expertise to architectural decision modeling and SOA and Web services design.

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Sheng Lu
With network performance a key component of successful e-commerce businesses, HiPODS engineer Sheng Lu is helping develop network performance analysis tools that can pinpoint problems that hamper Web operations and slow down network performance.

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Tyrone Grandison
The rapid expansion of the Internet has accelerated the move toward the digitization of a vast trove of personal information and IBM data disclosure manager Tyrone Grandison is helping devise new technologies to protect that data from unauthorized access.

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Wenjun Yin
In an era when location can dictate the success or failure of retail ventures, Wenjun Yin is helping clients use technology to find the right location with the right mix of merchandise for the right customer.

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Workforce Analytics
Efficient workforce management is a key strategy in streamlining operations and reducing costs in a highly competitive global market.

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Xing Fang
With user experience a prime differentiator for e-commerce businesses, HiPODS engineer Xing Fang is helping develop performance improvement methodologies that can be shared across industries and platforms.

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