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Hide details for IBM Systems Journal - Volume 47 (2008)IBM Systems Journal - Volume 47 (2008)
Hide details for Issue 1Issue 1
Page 2Message from the Senior Vice President, Global Business Services by Ginni Rometty
Page 3Preface by P.P. Maglio, J. Spohrer, D.I. Seidman, J.J. Ritsko
Page 5Toward a conceptual foundation for service science: Contributions from service-dominant logic by R.F. Lusch, S.L. Vargo, G. Wessels
Page 15Designing a service science discipline with discipline by R.J. Glushko
Page 29Service science: Catalyst for change in business school curricula by M.M. Davis, I. Berdrow
Page 41Service science: At the intersection of management, social, and engineering sciences by R.C. Larson
Page 53Complexity of service value networks: Conceptualization and empirical investigation by R.C. Basole, W.B. Rouse
Page 71Service system fundamentals: Work system, value chain, and life cycle by S. Alter
Page 87Estimating value in service systems: A case study of a repair service system by N.S. Caswell, C. Nikolaou, J. Sairamesh, M. Bitsaki, G.D. Koutras, G. Iacovidis
Page 101BEAM: A framework for business ecosystem analysis and modeling by C.H. Tian, B.K. Ray, J. Lee, R. Cao, W. Ding
Page 115Patterns of innovation in service industries by I. Miles
Page 129Business services as communication patterns: A work practice approach for analyzing service encounters by R.J. Clarke, A.G. Nilsson
Page 143Legal research topics in user-centric services by O. Pitknen, P. Virtanen, J. Kemppinen
Page 153Managed service paradox by N. Leon, A. Davies
Page 167Improving service delivery through integrated quality initiatives: A case study by J. Hickey, J. Siegel
Page 179Predicting customer choice in services using discrete choice analysis by R. Verma, G.R. Plaschka, B. Hanlon, A. Livingston, K. Kalcher
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Show details for IBM Systems Journal - Volume 46 (2007)IBM Systems Journal - Volume 46 (2007)
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