IBM Systems Journal - 2002 Copyright
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Show details for IBM Systems Journal - Volume 47 (2008)IBM Systems Journal - Volume 47 (2008)
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Page 372Introduction by Al Zollar
Page 373Preface by C.J. Paul, C. Ward, D.I. Seidman, J.J. Ritsko
Page 375An overview of IBM Service Management by A. Ganek, K. Kloeckner
Page 387Adding value to the IT organization with the Component Business Model by M. Ernest, J.M. Nisavic
Page 405An integration model for organizing IT service management by J. Black, C. Draper, T. Lococo, F. Matar, C. Ward
Page 423IBM Service Management architecture by D. Lindquist, H. Madduri, C.J. Paul, B. Rajaraman
Page 441A configuration management database architecture in support of IBM Service Management by H. Madduri, S.S.B. Shi, R. Baker, N. Ayachitula, L. Shwartz, M. Surendra, C. Corley, M. Benantar, S. Patel
Page 459Integrated change and configuration management by C. Ward, V. Aggarwal, M. Buco, E. Olsson, S. Weinberger
Page 479The process of building a Process Manager: Architecture and design patterns by C.J. Paul
Page 497Integration of domain-specific IT processes and tools in IBM Service Management by N. Joshi, W. Riley, J. Schneider, Y.-S. Tan
Page 513Using a model-driven transformational approach and service-oriented architecture for service delivery management by S. Kumaran, P. Bishop, T. Chao, P. Dhoolia, P. Jain, R. Jaluka, H. Ludwig, A. Moyer, A. Nigam
Page 531Catalog-based service request management by H. Ludwig, J. Hogan, R. Jaluka, D. Loewenstern, S. Kumaran, A. Gilbert, A. Roy, T.R. Nellutla, M. Surendra
Page 549From a technology-oriented to a service-oriented approach to IT management by A.J. Keel, M.A. Orr, R.R. Hernandez, E.A Patrocinio, J. Bouchard
Page 565IT service management architecture and autonomic computing by P. Brittenham, R.R. Cutlip, C. Draper, B.A. Miller, S. Choudhary, M. Perazolo
Page 583Evolving standards for IT service management by M.W. Johnson, A. Hately, B.A. Miller, R. Orr
Page 599Prospects for simplifying ITSM-based management through self-managing resources by D.M. Chess, J.E. Hanson, J.A. Pershing,Jr., S.R. White
Page 609IT Autopilot: A flexible IT service management and delivery platform for small and medium business by S. Mastrianni, D.F. Bantz, K.A. Beaty, T. Chefalas, S. Jalan, G. Kar, A. Kochut, D.J. Lan, L. O’Connell, A. Sailer, G. Wang, Q.B. Wang, D.G. Shea
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Show details for IBM Systems Journal - Volume 45 (2006)IBM Systems Journal - Volume 45 (2006)
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