IBM Systems Journal - 2002 Copyright

IBM Skip to main content
  Home     Products & services     Support & downloads     My account  

  Select a country  
Journals Home  
  Systems Journal  
    Current Issue  
    Recent Issues  
    Papers in Progress  
    Author's Guide  
Journal of Research
and Development
  Contact Us  
  Related links:  
     IBM Research  

IBM Journal of Research and Development  
Volume 46, Number 3, Page 565 (2007)
IBM Service Management
  Full article: arrowHTML arrowPDF   arrowCopyright info


IT service management architecture and autonomic computing

by P. Brittenham, R.R. Cutlip, C. Draper, B.A. Miller, S. Choudhary, M. Perazolo
The IT Infrastructure Library® defines a set of best practices to align information technology (IT) services to business needs and constitutes the framework for IT service management (ITSM). This framework helps organizations manage their IT services using standard design patterns and the requisite customization. In this paper, we discuss critical contributions that autonomic computing offers to the definition and implementation of an ITSM architecture and infrastructure. We first introduce key architectural patterns and specifications of autonomic computing as they relate to an ITSM logical architecture. We then show how autonomic computing delivers value through a set of ITSM-based case studies that address problem determination, impact assessment, and solution deployment.
Related Subjects: